Can't connect with my wireless device
  • Ensure the wireless function of your mobile device is turned on.
  • If any other wireless device is able to connect or if you only have a single wireless device, please try restarting or turning it off and then on again.
  • Verify that you are able to see the wireless network appear in the mobile device's list of wireless networks. By default, the wireless network name should start with SkyChoice along with your username.
  • Try going closer to your wireless modem or router to ensure you are within range of your wireless network.  Please note that certain wireless devices such as iPhone have a lower wireless range.
  • The issue could be with the WiFi radio or antenna of the device itself.  The best way to confirm this is to try using WiFi with the device at a public wireless hotspot such as at a coffee shop or restaurant or with a friend or relative's connection.  If the issue is with your device, most cell phone repair shops should be able to fix your device.
  • If the wireless network appears on the list, please ensure that the correct wireless password is being used. By default, your account password is used as the wireless password.
  • If the wireless network does not appear on the list, the wireless function of the modem-router may have been disabled. This can be confirmed if the WiFi light on the modem is not turned on. Please carefully look on the back of the modem and press the small black WiFi button on the back of the modem for 3 seconds and the WiFi light should turn back on
  • If the wireless network still does not appears on the list, the modem may have lost its settings. If this is the case, please contact technical support in order to get your modem reprovisioned. Customers should NOT factory reset their modem unless instructed by technical support in order to avoid this issue.





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