| How long do I have to wait before I get my dish installed? If you purchase your system from us, you can start enjoying satellite TV within three to 10 days. However, installation times may vary depending on recent weather conditions as we generally unable to install systems when it rains due to safety reasons. |
| Do I have to be home when the installer comes? Yes, an authorized person over the age of 18 needs to be present to authorize on any work that needs to be done. |
| Can I book a specific time for my installation appointment? Are evening appointments available? We understand that many of our customers are not available during the week due to work related reasons so for your convenience, evening and weekend appointments are also available. All appointments are booked from 11 a.m. to 8 p.m and an estimated installation window will be provided within this timeframe. Exact appointment times are not available due to a higher than anticipated time required to complete the previous installation and increased travel time due to inclement traffic conditions. However, we will make every effort to keep you updated by calling you if the installer is behind schedule. |
| Is installation included in the price? Professional basic installation is included in the price, which includes the following: RG6 coax Cable run (up to 150 ft per line) from dish for up to three receivers installed, this includes all necessary connecting materials such as: Additional charges that can apply to a customer include, but are not limited to the following: |
| Will the installer hook-up my home theatre system? Our installers will only install satellite TV equipment. There are a lot of customers, just like you, who made the smart choice to sign up with satellite TV. By installing only satellite equipment, we can get more people hooked up every single day. |