If you have multiple devices, please check on other devices if the speed is also impacted. If the connection is only slow on one device then the issue lies with the device itself. Try clearing your web browser's cache and restarting your device.

If you have at least one device which can be hardwired with an Ethernet cable such as a laptop, please check if the connection speed is also slow when not using wireless. If the connection is only slow when using wireless, please ensure your modem is located at least 1 ft. away from any objects and that the external antenna(s) are positioned vertically (if applicable). You may also be impacted by wireless interference caused by other nearby wireless routers using the same channel.  If this is the case, you may have to get the wireless channel of your router changed.

The phone line should be no more than three metres (six feet) long.

Do not put a splitter (Y connector) between the DSL and the telephone jack.

All devices that use the phone line must have filters, other than the modem itself. (For example: telephones, fax machines, answering machines, alarm systems, satellite receiver, etc.)

The modem must not have a filter.

Please note that when doing a speedtest, you must use a local server to ensure accuracy as distant servers can impacted by issues outside our network.  All customers should use our own server accessible at https://speedtest.skychoice.ca when doing a speedtest.  Furthermore, you should always temporarily disable WiFi on your wireless router and only have a single wired device connected in order to ensure the bandwidth of your connection is not being consumed via wireless.

If your connection is at full speed only with one device connected, please try enabling your other devices one by one and do another speedtest each time until you start seeing it slow down.  Once you have identified the device slowing down your network, please try closing any background programs one by one until your speed recovers.  In particular, Peer To Peer (P2P) sharing applications will continue to consume your connection's bandwidth when running in the background.

If you haven't changed your wireless password in a long time or have provided it to guests in the past, please try changing it as nearby users or your neighbors could be using your connection without your knowledge.

If you verified all of the above and still continue to experience slow speeds, there might be an issue with the phone wires connecting to your home or at the Bell central office.  Please contact us in order to have a ticket opened and have your line checked.