With COVID-19, we at SkyChoice are here to help!
Our response to COVID-19
Working from home to help flatten the curveIn order to help limit the spread of COVID-19, most of customer service and technical support staff are currently working from home. In addition, we are currently getting increased demand for our residential services as most of the general population is currenty working from home. As a result, we are currently experiencing high call volumes so please be patient as you may experience longer than usual wait times.
Keeping you connected during these unprecedented timesAt SkyChoice, we understand that the majority of our customers are now working from home and have an increased reliance on being connected to the world. In order to continue offering the same level of service given the increased load on our network, we have recently made a significant investement in order to increase network capacity and resiliency.
As the cost for every single provider to offer telecommunication services in general has increased substantially, it is important that we closely monitor the revenue received from every customer to ensure that adequate funding will remain available to continue investing in addiing capacity to our network.
We do understand that some of our customers are experiencing financial challenges due to a temporary loss of income which is why for the time being, we will be maintaining our regular rates. However in order to ensure that everyone is contributing equally, any customer currently on grandfathered pricing will be switched to regular pricing effective as of their next bill.
Also, to help avoid us being forced to increase our regular rates in this time of need, we ask our customers to please pay your invoice on a timely manner on or before the due date. However, if you are experiencing challenges in doing so due to the current situation, please contact us immediately in order to establish a payment arrangement.